Never Stop Digital has General questions about websites from customers sites we have fixed or provided digital marketing services for
When our phone rings about fixing or repairing a website there are several common questions we have about our services:
My website is broken but I don’t know what is wrong, can you help me?
We perform in-depth diagnostics on all customers before start servicing your website
How long will it take to fix my website?
Once Diagnostic system checking is completed we will give a cost and time estimate on the website repair. Our technicians have fixed over 1000 websites and are very efficient.
What payment methods do you accept?
PayPal for debit and credit cards.
What are your hours?
We are available by phone Monday to Friday EST 9am-6pm. Very often an experienced programmer will be available to fix your problem immediately.
Do you create new websites?
Yes, we do create new websites and design them.
Can you help me fix 403 Forbidden errors?
Yes these errors on a website can be fixed by our website technicians
Can you fix compatibility issues?
Plugins that are not updated seem to cause the most compatibility issues and yes we can fix those website plug-in compatibility issues.
Can you fix hacked websites?
We can secure and restore hacked websites and put protections in place to fend off further website attacks. Here are some of the hacked website issues we have seen recently:
Security vulnerability holes, plugging not updated, cross-site scripting attacks, WordPress, Drupal, and Joomla vulnerabilities, unsecure passwords or cryptography, SQL database injection vulnerabilities,
Can you help me recover lost files?
Yes, but letting us in the website to find the hidden and lost files and do backups immediately is your best option. Trying to recover these file on your own or with the help of another person that has limited expertise in this area could be detrimental to your existing file structure and you could lose it all.
Do you run problem diagnostics?
Absolutely! We like to find the root problem and discover other issues once the diagnostic is completed. This way once we fix it will be whole and function properly
CSS is not rendering or causing an error
The actual content may be there, but without right CSS it will look terrible! We can help restore, fix, or render CSS when it is simply not working properly.
Do you fix broken images?
Yes, we can fix broken images. They may have been deleted from the file system, database, or code base. We can find out where and fix the problem. Also, if you have backups we can restore them as well.
Can you fix database connection errors?
There are a couple of causes of database connection errors. One could be configuration changes, and another could be the database being down. We have a database monitoring system we can install and configure that will give us real-time error readouts
My website works on desktop but not on mobile?
The desktop version seems to be the first one that developers start on when designing a website. This can create several problems for creating the mobile version of your website. We can develop a mobile-friendly version of your website and can fix any issues with your current mobile site application.
Why is my site not indexing on Google when I search with terms for my business?
Search Engine Optimization (SEO) is so important. We can help with the programming changes in the code and descriptions that help people find your website online. Let us help you get new customers.
My website says it’s out of memory?
Memory issues can be caused by a number of different things such as:
- Unnecessary components running.
- An unnecessary task eating up memory.
- Hosting company memory allocation.
Can you fix PHP errors?
Yes, whatever coding issues or concerns you have we can fix with PHP. The server side when we complete the PHP fix will be running smoothly again. We can fix any language website coding conflict.
Do you help recover from emergency website failures?
Website backend plugins and software that is not updated periodically can create an emergency website failure. We can quickly resolve your website emergency and have you up and running most likely within a couple of hours at the most if not sooner. Downtime can affect your business and we move to fix your website immediately.
How can I recover from a failed upgrade?
Upgrades fail all the time because of how they are installed or other components that are not compatible with the upgrade. If an upgrade error causes your website not properly operate we can get it fixed by implementing the proper upgrade.
How do I recover from an expired domain?
It all comes down to registrar that you purchased the domain from. We can contact them on your behalf a inform you if getting a new domain or using the original domain will be in your best interest. We can also assist in transferring the domains
How do I schedule backups?
Our hosting service can assure backups are done every night. We can include this in our maintenance service plan or marketing plan. We can make sure your website is secure and all data is intact in case we have to reload the site from scratch.
My security certificate is having an error or is expired
We can always get you a new security certificate that deals with cryptography or fix the certificate you currently own.
Can you help fix security problems?
When we need to fix a security issue with a website it usually falls under one of the following categories:
SQL Injection, Hacked website or stolen data, WordPress vulnerabilities, Not secure passwords, scripting attacks from across the site, Plugins that are not updated, or security holes.
Whatever the case may be we can get you safe and secure.
Why are my pages so slow?
A slow website gives your competition an edge. Slowly loading websites can be caused by memory issues, image compression and coding that is not efficient for your type website. Google may notice the speed improvement and help you rank better as well. Let us improve your website speed for your visitors!
Can you fix syntax errors?
These are very simple fixes for our experts. Please reach out to us and don’t waste your time trying to figure it out. It’s a simple fix for our team.
How do I upgrade or migrate my website?
We have tools that help us migrate or upgrade websites. Our protection plan or marketing plan can include this service.
How much will downtime cost my business?
The last thing you want is downtime on a website. Google looks at these types of issues. Downtime can affect your business in lost revenue and help your competition gain new customers. Do not take website downtime lightly. Your reputation and professionalism can be at stake. Let us fix your website now!
Why are my forms not working?
Form builder programs need to be upgraded or changed out depending upon what website platform you are using: WordPress, Joomla, or Drupal. We can fix your forms the right way. Just give us a call at (910) 338-1780.
Why does my site rank badly on Google?
The owners of Never Stop Digital started in Search Engine Optimization (SEO). We can put you on a marketing SEO Plan. We can get your rankings driving website traffic.
Why does my website load forever until a timed out error occurs?
You can have a site that times out because of Memory, server errors, hosting platforms being unreachable or down. Code indexing takes time as well and if your site has coding errors they build up like sawdust and clogged the efficiency of the website it makes it time out. We can fix the loading issues with your site
Can you restore WordPress backups?
Yes, we can restore WordPress, Drupal, and Joomla backups.
Can you fix WordPress, Joomla, and Drupal internal server errors?
Yes, we diagnose the problem with your PHP WordPress, Drupal, or Joomla internal server errors. These errors will often create downtime if they are not addressed in a timely manner.
We can recover my WordPress login information?
Yes. Give us a call at (910) 338-1780